COS 415: Computer User Support

3 credits

This course will provide students with help-desk-specific skills. Students will learn the fundamental concepts of help desk communication techniques and customer service, and focus on the knowledge, skills, and abilities needed to prepare for entry-level positions in computer user support. Students will work with real world computer support examples, case studies, and activities. This course covers the hardware centric concepts found in the Comp TIA A+ certification exam. 3 hours of lecture.

Prerequisite(s): COS 211 and COS 234.
Co-requisite(s): None.

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